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Do you want a warranty with that?

Posted On: May 29, 2012 | Posted In:

One of the home manufactures I work with has a 10 MHWC (manufactures home warranty corporation) warranty program that comes standard with every house.  This is the only time you will ever hear me mention it, I will not promote it, I will not talk about it and I have asked them to stop putting it in their literature.  It’s a marketing ploy and as a manufacture they are above it.  They build exceptional houses, and they should not stoop to these techniques.

Do you remember “RUSTY JONES”? Back when cars biggest issue was that they would rust out before the engine would die they came out with a coating that would slow this process, but no one would pay the extra money for it.  So they came out with a lifetime warranty against rust if you paid to have this installed. I bought it, and I owned the car long enough to get some small rust spots. When I took the car in to have the rust fixed I found out I had been taken, well not really, I had not read the fine print.  It clearly states that for this warranty to maintain for the life of the car, the car had to be brought in every 6 months, if there were any scratches on the paint or the Rusty Jones coating you had to pay to get them repaired.  If you did not then the warranty was voided.

As much as this seemed like a scam to me it really is not. There is no way you can expect something to last forever without some maintenance.  The same is true of houses. If you have hardwood floors in your bathroom, and do not keep a good coat of finish on them while getting them wet everyday, you cannot attempt to hold someone responsible for them lasting forever.

 

These warranty programs are written with as many rules and restrictions as my Rusty Jones was, essentially rendering them useless.  The state is aware of these dynamics which is why the state law says that the warranty for new construction is 1 year on everything, 2 years on HVAC systems, and 6 years on the structure.  Anyone who tells you anything different is selling you a bill of goods.

 

The other thing that is important to know is that in the state law the warranty is provided by the general contractor. May builders in our industry like to encourage the home buyer to hire their own sub-contractors to do part of the construction.  The reason for this is by default in the eyes of the state that makes the buyer the general contractor. What many people do not realize is this also makes them the warranter of their new house. Not something people want to find out the hard way.

 

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